National Support with a Local Presence

Sage Software's Technical Support Center, based in Tampa, FL, is one of the largest in the healthcare technology industry. Using proven standardized protocols, our highly-trained technical support staff works to provide a rapid response and bring efficient resolution to your inquiries using some of the industry's most cutting edge solutions:

Support and Services Brochure
Support Levels Overview

  • Customer Relationship Management: Our telephone system routes your calls to the most appropriate analyst. Upon receiving your call, the analyst accesses a Customer Relationship Management system that provides a 360-degree view of your account.
  • Remote Monitoring System (RMS): The RMS is an early-warning software available with Intergy by Sage that can prevent or minimize many host and application errors from occurring on your system. By proactively monitoring your system's health and performance, RMS provides support personnel with critical system information about the status of the application or host server. For more detailed technical information, read the RMS Fact Sheet.
  • Remote Access: We utilize remote access software to provide a secure connection and collaboration tool for customers with broadband connections. When you have a system issue that requires support, our technicians can use our remote access software to securely link to your system. For more detailed technical information, read the iTivity Fact Sheet.
  • Online Services: For maximum convenience, you can log support issues online. You'll receive the same comprehensive support, and as with our technical support center, we are often able to solve problems on the first contact.

To ensure you get the support you want, Sage Software offers 'tiered' service levels on selected products. These service levels are Silver, Gold, and Platinum, and may be available for both software support as well as hardware support. For more specific information on the Service Levels, please see our Service Levels Overview.

To find out more about all the technical support tools and options that are available to our physician practice partners, complete the Request Info form or call 877-932-6301, Option 2.