In early 2025, Priority Life Care (PLC) partnered with Sage to modernize care operations across its communities and gain much-needed visibility into how care was being delivered day to day. Within the first month, five PLC communities went live with the Sage Care Platform, and the impact was immediate and measurable.

Key Results at a Glance

• 8-minute average response time (60% faster than the industry benchmark)
• $43K in new recurring monthly revenue identified
• Employee satisfaction rising from 13% to 77% across more than 170 managers and caregivers

Before Sage, PLC relied on a legacy nurse call system that made documentation difficult and offered limited transparency. Caregivers couldn’t easily capture what was happening in the moment, and leaders lacked reliable insight into workload, response times, or resident needs. After implementing Sage, documentation became simple and immediate, giving caregivers the ability to record care while still at the bedside.

“It’s a great improvement over the old system and is easier to record what’s needed while with the resident.”
— PLC Caregiver

With real-time alerts, mobile workflows, and clear operational reporting, PLC leaders could finally see where effort and outcomes were aligned—and where friction points were slowing teams down. This visibility also revealed where care was being delivered but not billed, helping surface more than $90,000 per month in new revenue opportunities and allowing the organization to better connect staffing, effort, and financial performance.

Most importantly, the shift created a stronger culture of trust and accountability. Sage gave teams the tools to perform their best work while giving leadership the insight to support them. The result: faster response times, higher engagement, and a more confident, connected staff across the portfolio.

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