Success Story: How Sage Helped a Navion Community Identify the Cause of Falls—and Return Them to Zero

A resident was falling—frequently.

Twelve times in six months, to be exact. Enough that the care team made the decision to place them on hospice due to fall risk, not a terminal condition.

At first, it looked like decline.

Then something changed.

After implementing Sage, the resident began consistently using their call pendant to ask for help. Falls stopped. For the first time in months, the team felt like they were ahead of the problem.

But that didn’t last.

After a new medication was introduced to help with sleep, the resident fell three times in one weekend.

The team suspected that the medication had something to do with it—but they needed evidence.

So they turned to the data.

What they found was clear: a 41% drop in call-light usage starting the same day the medication was prescribed. The issue wasn’t the resident’s condition—it was their ability to ask for help.

When this was shared with the family, the response was immediate:

“That’s all I need to know.”

The medication was discontinued, and within weeks, the resident returned to baseline. Falls dropped back to zero.

What This Shows

In senior care, it’s easy to react to outcomes without fully understanding what’s driving them.

That’s the kind of insight you can only get with visibility into real-time behavior.

And it’s what allows care teams to move from reacting to incidents… to preventing them.

👉 Download the full story

‍