What happens when a care team stops reacting and starts anticipating? For GenCare Scriber Gardens, the answer was transformative.

A resident's falls had been escalating for months. But without clear visibility into when and why they were happening, the team was stuck responding after the fact. Her care plan still reflected near-independence, even as her needs had quietly moved well beyond it.

Using Sage's real-time data, Executive Director Betsy Orr and her team analyzed the resident's call activity and found what they'd been missing: most falls were happening between 1:00 and 4:00 a.m., and her true care needs—mobility support, transfers, toileting—weren't documented anywhere.

They acted on it immediately. Proactive nighttime check-ins, updated hands-on support, a revised care plan, and a data-backed conversation with the family that replaced uncertainty with confidence.

Falls dropped from two to three per week to zero.

It's a powerful example of what becomes possible when great care teams have the right tools. And it's shaping how GenCare Scriber Gardens approaches proactive care more broadly.

Download the full success story.