Enter your communities and residents, and we will model your day against 1,749,400 answered calls from 323 communities. See where your mornings, your move-outs, your care revenue and your fall response sit against the benchmark, then take the numbers with you.
Enter the number of communities and residents in your portfolio to generate a tailored benchmark report. Using findings from the State of Care survey and the Sage Care Index, the report shows what industry benchmarks could mean for your morning response times, move-outs, care revenue, and fall response times. Review your results and areas of opportunity online, then download the complete analysis to share with your team.
A portfolio of 5 communities, about 400 residents
| Hour | Calls per day | Waiting 20+ min, per day | Waiting 20+ min, per year |
|---|---|---|---|
| Modeled by applying observed per-resident-day rates from the Care Index to your resident count. An estimate, not a measurement of your communities. | |||
| Per day | Per year | |
|---|---|---|
| The last row is the gap between your morning and your own afternoon. It is not a claim about what any product would deliver. It is the arithmetic of the window performing like the rest of the day. | ||
Sage Care Index benchmark
Across roughly 130 communities, those averaging 12 minutes or longer to respond saw 5.0 early move-outs per 100 residents a year. Those under 7 minutes saw 2.6. Drag to place yourself.
| Per 100 residents | Residents a year |
|---|
Sage internal analysis of approximately 130 communities, more than 20 enterprises and four EHR systems, January 2025 through April 2026. Preliminary and observational. Faster response is associated with lower early move-out rates; the analysis does not establish causation.
Sage Care Index benchmark
Two numbers move margin per resident: care you deliver but do not bill, and clinical labor you spend more on than you need to.
Lever one, money in
Communities on Sage surface care that is already being delivered but is not yet reflected in the level of care on file. It is revenue for work your teams have already done.
Revenue you are not currently capturing
| Per resident per month | Monthly, across your residents |
|---|
Sage benchmark across 300 assisted living communities live on Sage for at least one full month, August 2026. Opportunity identified in the platform is not the same as revenue realized; the realized figure is the benchmark rate to date. Because the benchmark is drawn from assisted living communities, applying it across all care settings is directional.
Lever two, money out
Knowing which residents actually need what, and when, lets teams staff to the work rather than to the worst case. One portfolio cut clinical labor spend without cutting coverage.
What one portfolio achieved, applied to your resident count
This is a proof point, not a benchmark. A 22-community assisted living and memory care portfolio reduced clinical labor spend by approximately $100 per resident per month between a January 2026 baseline and August 2026, with interventions rolled out on a staggered schedule from March. One portfolio, not a rate observed across many. Treat it as what has been achieved, not as what you should expect.
Both levers raise margin per resident. One increases what you collect for care you already deliver. The other reduces what you spend to deliver it. They are shown separately because the evidence behind them is different, and they should not be added together.
Sage Care Index benchmark
Across 118 communities with at least 30 recorded fall alerts, the median community claims 76.6% of fall alerts within 10 minutes. The spread between communities is much wider than most operators expect.
Sage internal fall-response benchmark. Fall alerts recorded June 1 to August 31, 2026, across 118 communities meeting a minimum of 30 fall alerts. Measured per community, reported as the unweighted median so that large communities do not dominate. Interquartile range 68.4% to 84.1%.
Take it with you
Your numbers, formatted as a report you can share internally. The PDF is a clean three-page document; the CSV is the underlying tables. Both download immediately.
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Compare your answer
Answer each one and see how 510 senior living professionals responded, and what the operational data showed.
The full research
All five findings with the underlying data, executive and frontline responses broken out separately, and the complete methodology.
Talk to us
Ready to turn these benchmarks into a plan? A Sage rep can walk through your numbers with you.
Notes and sources
Sage's analysis of operational data from communities using the Sage platform. It examines alert volume, response patterns, labor performance, falls, and other care events to identify where performance varies and where operators may have opportunities to improve. Individual analyses use different populations, time periods, and methodologies, each detailed in the report.
Survey findings are self-reported and descriptive. Operational analyses are observational and reflect communities using Sage; they are not designed to establish causation. Results are labeled as benchmarks, portfolio analyses, or proof points to reflect the scope of evidence behind each one. Calculator outputs are estimates modeled on published Care Index rates, not measurements of your communities.
The State of Care 2026, Powered by the Sage Care Index. Sage, 2026. Survey of 510 senior living professionals fielded July 10 to August 4, 2026. Media enquiries: press@sagehealth.com
The State of Care 2026, powered by the Sage Care Index
