Case Study: How Westminster Village North Transformed Nurse Call and Care Visibility with Sage

Most senior living communities don’t replace their nurse call systems because of a crisis.

They replace them because of a gap.

That was the case at Westminster Village North, a 148-bed skilled nursing and assisted living community within BHI Senior Living. When Executive Director Ruth Fuchs stepped into her role in 2024, she immediately identified one operational vulnerability: an aging, unreliable nurse call system that no longer reflected the quality of care the team worked hard to provide.

“We’re a top-notch facility,” Fuchs says. “But our call system was antiquated and not aligned with the standard of care we deliver.”

The Hidden Risks of Legacy Nurse Call Systems

Like many communities operating on older infrastructure, Westminster Village North faced familiar challenges:

• Malfunctioning lights and aging hardware
• Replacement parts that were increasingly difficult to source
• Pagers and hardwired workflows that slowed response times
• Limited visibility into when calls were created, claimed, or resolved

Leadership understood the risk. In senior living, delayed responses and incomplete data can impact resident safety, staffing efficiency, and family trust.

So BHI Senior Living evaluated multiple nurse call vendors. Ultimately, they selected Sage—a wireless nurse call system that provides real-time call lifecycle visibility without requiring invasive hardwiring.

What Changed After Implementation?

Within weeks of go-live, Westminster Village North began seeing measurable operational improvements:

Greater Visibility
Leadership can now see exactly when calls are created, claimed, entered, and resolved—transforming how they understand response timelines.

Stronger Family Communication
Instead of explaining total call duration without context, they can now show when hands-on care occurred.

Data-Driven Staffing
Call trend data has helped identify peak demand times and align staffing more intelligently.

Caregiver Recognition
Sage data highlights high-performing staff members, allowing leadership to celebrate “quiet superstars” who consistently deliver excellent care.

Reliable Vendor Support
Unlike prior experiences, Westminster Village North reports consistent, hands-on follow-up from the Sage team long after installation.

A Modern System, and a Modern Mindset

For Fuchs, the transition represents more than a technology upgrade.

“Change is hard,” she says. “But if it benefits residents, it’s worth it. Sage improves care quality, efficiency, and staff satisfaction.”

Read the Full Case Study

We’ve documented the complete journey, from vendor selection to rollout to early impact, including:

• Why BHI chose Sage over other vendors
• How the 225-person staff was trained
• What surprised leadership most
• The before-and-after operational comparison

📘 Download the full Westminster Village North case study here → https://hubs.ly/Q043Bdsq0