From Care Plans to Care Delivery: How Highgate Senior Living Created a Complete Picture of Care

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For years, senior living operators have faced a fundamental challenge: planned care and real-time care activity have existed in separate systems.

Care plans live in the EHR. Resident requests, call lights, wellness checks, and countless daily interactions happen elsewhere. The result is fragmented workflows for caregivers and incomplete visibility for leaders.

Highgate Senior Living knew there had to be a better way.

As one of the first senior living operators to implement Sage Tasking with a bi-directional integration to ALIS, Highgate set out to connect care plans directly to care delivery. By bringing planned and unplanned care into a single workflow, caregivers gained easier access to the information they need while leaders gained a more complete understanding of what is actually happening throughout their communities.

The results have been significant:

• Documentation compliance increased from 92.4% to 96.3%
• 97.8% of planned task documentation is now completed directly in Sage
• 92.1% of tasks are documented during the shift, rather than after it ends
• Caregiver satisfaction with the documentation workflow reached 4.8 out of 5

More importantly, Highgate can now see both the care that was planned and the care that was actually delivered. That visibility is helping the organization better understand caregiver workload, improve level-of-care assessments, strengthen family conversations, and make more informed operational decisions.

As resident acuity continues to rise and staffing pressures persist, the ability to connect care planning, care delivery, and documentation is becoming increasingly important.

👉 Read the full case study to learn how Highgate is using Tasking to simplify caregiver workflows, improve documentation, and create a more complete picture of care.